Returns & Exchanges

At Great Garden Plants, we want you to be successful in your garden, which is why we offer a 60-day guarantee on all our live plants. If your plants arrive damaged or fail to thrive, we are committed to making it right through replacements or store credit.

Return Process

• 1.
  Document the Issue

  Take clear photos of the plants and the packaging they arrived in to help our horticultural team diagnose any health or shipping concerns.

• 2.
  Contact Support

  Email our customer service team within 60 days of delivery with your order number and the photos of your plants.

• 3.
  Expert Review

  Our plant experts will review your claim and provide guidance on whether the plant needs a little extra care or qualifies for a full replacement.

• 4.
  Resolution

  Once approved, we will issue a one-time replacement or a store credit voucher so you can try a different variety better suited for your landscape.