Frequently Asked Questions
Everything you need to know about growing your dream garden with Great Garden Plants.
How are my plants packaged for shipping?
We use custom-designed, eco-friendly packaging that secures each plant in place, ensuring they arrive at your doorstep healthy, hydrated, and ready to be planted.
When will my order ship?
Orders are shipped based on your local planting zone to ensure the best survival rate. You will receive a tracking number as soon as your plants leave our greenhouse.
What is your 'Risk-Free' guarantee?
We guarantee that your plants will arrive healthy and true to name. If your plants arrive damaged or fail to thrive within the first 60 days, we will provide a one-time replacement or store credit.
Can I make changes to my order after it is placed?
To ensure timely shipping, we begin processing orders immediately. Please contact our customer service team within 24 hours of placement if you need to request a modification.
Do you offer professional planting advice?
Yes! Each plant listing includes detailed care instructions, and our blog features seasonal guides. You can also reach out to our horticultural experts via email for specific gardening questions.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express, Discover), as well as PayPal, Apple Pay, and Google Pay for a secure and seamless checkout experience.